Volunteer Training

With everyone gearing up for hopefully another busy year, we offered some of our volunteer roles some training to help them support us.


Our Host Volunteers have been recruited to assist the Education Team with events and activities. They gathered for a full day of training, led by Education Officer Susan. The day started with a Guided Walk - this is something we already offer for pre-booked groups but Susan is keen to offer this during peak times for walk in visitors. A Guided Walk usually lasts about an hour, and can cover a specific topic, such as habitats, conservation or Owls. Alternatively, the Guide can ask the visitors which species they would like to learn more about. As such, it was important to cover all of our birds, so the training Guided Walk took about two and a half hours. During this time, Susan shared plenty of fun facts about the species we hold, the individual personalities of some of the birds and some personal stories. This combination seems to work well, and the volunteers received access to our species fact sheets at the end of the training so that they can go and do their own research.

After lunch, Susan allowed the volunteers to take part in our popular Pellet Detectives activity. This is usually run as a table-top activity when we attend events out in the community. The volunteers delved in and became just as engrossed in this activity as the children who usually participate. Susan demonstrated how to use the guides to identify the type of bone found, as well as the species it came from. She also shared some top tips on answering likely questions, such as where to find pellets and how to emphasise that it isn’t poo!

The day ended with an ideas sharing discussion from the volunteers on other ways we can raise awareness about SOS, and fundraising ideas.


Our Owlreach Volunteers were also offered a couple of training sessions run by Susan and Dolly, who runs our Raptor Hospital. These sessions covered handling, transporting and releasing protocols, as well as guidance on how to minimise risks to volunteers and birds. Dolly gave a demonstration on how to safely capture and contain a bird of prey, pointing out that the feet are the biggest risk and that if you can get close enough to throw a towel over the bird, it needs help! We also emphasised that birds do not need to be given any food or water, as this can cause more harm than good if given the wrong thing. There was opportunity for the volunteers to ask questions, which did raise some interesting discussion regarding health concerns and safe retrieval of birds.

We have recently changed some of our guidelines so the sessions gave us an opportunity to update the volunteers with our new guidelines.

The session ended with a tour of our Raptor Hospital and Dolly was able to give an explanation on what goes on once a bird is brought in to us. Susan then briefly explained the importance of ringing birds, and how combining our Hospital work with nest box monitoring is proving successful by recapturing released birds in the boxes.



Double release marks historic moment

Over the Christmas period, we received a Barn Owl from a local estate, which was found unable to fly in a field. We arranged for X-rays, which revealed a broken wing. After consulting with our specialist Avian vet, Dr Elliott Simpson-Brown MRCVS, it was decided to give the bird time for the bone to heal. Broken wings can often be very difficult for us to treat, as when they heal they often form a callous over the broken bone, which can be detrimental to flight.

X-ray showing a clean break

After a few weeks, the Barn Owl was showing signs of having recovered, and was moved to a slightly larger aviary where she demonstrated her flying ability hadn’t been compromised. She was ringed before release by the team.

Dolly with the Barn Owl ready for release

As the estate was near where our Education Officer lives, Susan called the finder to let them know that the Owl was ready for release and invited them to come along and see the bird go. Susan was surprised (and very excited!) to then receive an invitation to see another release scheduled for the same day!

Upon arrival, there was a large crowd of people gathered in an enclosed area with a large pond. This was to be the new home for a family of five Beavers, who had been relocated from Scotland by the Beaver Trust. A historic moment, as these are believed to be the first Beavers in Suffolk for over 400 years! The group were released into the enclosure and the youngsters quickly went about exploring the area, much to the delight of the onlookers! The mother was reluctant to leave her travel box and seemed quite content snuggled in the straw.

With some difficulty, Susan dragged herself away from the Beaver pool to release the Barn Owl, followed by the majority of the crowd! The finder informed Susan that the owl had been found by her son in the field at the back of the barn, and this looked like the perfect meadow for the release to take place.

The Barn Owl had been reluctant to go in the box, so Susan was expecting her to fly out as soon as the lid was lifted, but as the Beavers had demonstrated, some animals aren’t too keen on freedom. With the box open, the Barn Owl was seen to be napping in the corner. Gentle tapping didn’t stir her, neither did tilting the box. Eventually, Susan had no option but to pick her up, and sensing a breeze under her wings, she took off and flew beautifully over her meadow, with plenty of ooooohhhs and aaaaahs from the crowd.

Barn Owl heading back across the meadow. Photo credit Stuart Atkins Photography

With both releases deemed successful, Susan managed to chat with the farmer about their conservation plans. We look forward to working with the estate to install nest boxes for owls and kestrels in the future.

The location of this release is not being made public knowledge at this time to allow the family to settle in.

All release photos (Beaver/ Barn Owl) taken by Stuart Atkins Photography.

Lincoln stays with his best friend

Our visitors have been asking what has happened to one of our most popular birds. Lincoln our Bald Eagle has spent the best part of the last twelve months on “holiday” with his best friend Rufus. Rufus was our Senior Falconer for a number of years and built up a strong relationship of trust with Lincoln. When Rufus left us in 2022 to pursue another career, Lincoln became depressed. This made him difficult and dangerous for staff to work with.

Early in 2023, an agreement was made that Rufus would take Lincoln for a period on temporary loan to get him back into condition for flying. Lincoln settled into life with Rufus very well, and was soon displaying behaviours that are known to show how relaxed and calm the bird is, that he had very rarely shown whilst at Suffolk Owl Sanctuary,

Staff had long suspected that Lincoln found living in a busy Centre quite stressful, and this holiday seemed to prove this. Over the summer, Lincoln moulted most of his feathers (a natural process, and only done when they feel safe), and since then Rufus has been working with him to slowly gain his confidence when flying.

Several members of our team have been out on separate occasions to see Lincoln and Rufus, and all have reported how much happier Lincoln is. As such, and with the agreement of our Manager and Trustees, we have made the decision to allow Rufus to keep Lincoln on a permanent basis.

This decision was not taken lightly, as we know how popular Lincoln was to all of our visitors, particularly those with a connection to the US. However, as a conservation charity, we must put the long-term welfare and wellbeing of our birds and animals first.

We hope that our supporters and visitors will understand our reasons for this.




If there is any doubt remaining, please read this from Rufus:




Lincoln looking majestic as ever

“Lincoln is very special to me, I'm completely obsessed with him! When I decided to move on from the owl sanctuary after five years of working very closely with him it left a very large eagle sized hole and I missed him terribly. Birds pick people, unlike dogs who generally will like anyone who's kind to them, the more intelligent bird species find something in an individual and develop a preference. Particularly eagles especially if they are imprinted (human raised) like Lincoln. I'm in no way suggesting there are any emotions there for Lincoln but more a bond of respect and trust we built up over a number of years as I worked obsessively to improve his daily life, particularly the way in which he was flown. From an arena bird where he would fly low across the ground (or stomping around!) to learning how to soar and fly like his wild cousins. This new routine vastly improved his outlook and quality of life and some of his less appealing traits softened over time as he was truly able to express himself in a positive way.

When I received a call suggesting to have Lincoln at home on trial to help to improve his welfare as he appeared to be regressing, there was no question I wanted to help. I've worked with a vast array of spectacular bird species in my career but none of them come close to my relationship with Lincoln. There's something about him that "speaks" to me and I only ever want the best for him. We all had concerns about the impact that such a big change could have on him as he often doesn't react well to change! To help smooth the transition work began to ramp up his box training. Lincoln was occasionally boxed but he certainly wasn't used to travelling in vehicles so lots of time and effort was put into preparing him for this.

Once he was home and began to settle in, we were all taken aback at how well he was taking to his new life in the country! He seemed so much more relaxed, he would spend significant time sunbathing (something we rarely saw before). Previously Lincoln would often be on edge and reactive, it was well known he was highly strung and dominant and needed very careful handling but at home he was calm and quiet and interestingly needing a lot less food to maintain his condition which reinforces that he was less stressed and happier.

Work continued with his box training and we began the short journey to his new flying ground which incredibly he took in his stride. His new flying ground is many acres of open, beautiful Suffolk countryside with arable fields managed for conservation with some mixed woodland and views over a valley. Soon enough he began to fly free and found his favourite standing dead tree that he spends time resting in and surveying. He's very relaxed up there which is great to see. However, a couple of weeks into flying he launched into what I now refer to as a 'mega moult'! Seemingly over-night he dropped so many primary feathers he made himself virtually flightless! He had a gap of three missing feathers on one wing leaving me no choice but to give him some time off in his new aviary for a moult. The next four months saw him virtually explode! Replacing his entire tail, most of his primary feathers and endless body feathers too. This mega moult again appeared to reinforce how he feels about his new home.

Lincoln could barely fly during his “mega moult”

Lincoln is now free flying again, several days a week and he's doing incredibly well. He's taking on large exploratory flights over several fields, something he wouldn't do previously, and he's now starting to show promise in making the effort to gain height now that he's becoming fitter. Everything is looking good for some proper thermalling flights when the spring/summer warmth returns which is very exciting! When he's not flying, he's free lofted in his aviary and if he's having an off day and doesn't want to come out, he doesn't.

Lincoln's future is bright! He's a different bird with an exciting outlook. The plan is to continue to encourage proper soaring/thermalling flights over the Suffolk countryside and further unlock his potential. I turn 40 this year and receiving the offer to make the situation with Lincoln permanent was the best gift I could ever receive! As much as I dared to dream privately I didn't think it would ever become a permanent thing and as surreal as it is to have a bald eagle in the garden it most definitely feels right, for us both. It's not a decision either party took lightly but one that was so clearly in Lincoln’s best interests. We're both on our way to middle age now and all I want is to enjoy being with my most favourite bird. The commitment to Lincoln is huge but he encourages me to strike a better work/life balance and as my work is very flexible, I can make the time to fly him on days when the conditions are right. I feel very lucky. Onwards and upwards from here!”




Mary the Buzzard

As 2023 was drawing to a close, we received a call about a bird that needed our help.

This Buzzard was involved in a head on collision with a car. The person who hit her immediately called us and was asked to bring her in.

Upon arrival, she was covered in blood and we were concerned for a major break. However, after cleaning her up a bit, it became clear that the blood was coming from her beak. Unfortunately, the impact of the collision has snapped the tip of her beak, which is made of keratin (the same as our finger nails). It is very similar to dogs nails, with a “quick” a short distance from the tip to provide a blood supply to give it strength. As anyone has cut their dogs nails too short will know, if the quick is cut, it will bleed profusely! Thankfully, there is a magical medical solution to this and the team were quick to administer potassium permanganate to help clot the blood.

The team checked her over for other injuries but found none, so she was moved to a quiet cage in our Intensive Care Room and given pain relief. For the first few days, she needed assistance eating small pieces of cut up mouse, as the tip of her beak was clearly very painful, despite the pain relief. In order to avoid any risk of further injury during this procedure, the team wrapped her up in a towel. On her first day, a blue towel was produced, and she was nicknamed Mary.

Mary being held securely for assisted feeding while her beak is still painful.

After a few days, she still seemed reluctant to eat by herself, so Mary was moved to one of our outdoor aviaries where she’d have less disturbance. Staff tried her with whole mice, which she was unable to eat, so continued providing chopped up mouse every day.

After a few weeks in our care, she is making slow progress, but is now managing to eat slightly larger pieces of meat (half a mouse rather than a quarter!). The tip of a birds beak is incredibly sensitive, so we hope that given time it will heal and regrow naturally, without too much interference from us.

Piper the Tawny Owl

Unlike other jobs, our staff are always ready to help a bird in need out of normal working hours.


Here’s an interesting case that we have recently been looking after. Special thanks to Mike for sending us a detailed account of the rescue, and to our Manager Maz, who took care of the Owl overnight before bringing it in to the Hospital for further treatment.


“It was about 1 -2am in the morning when my wife was woken by , she said a scratching noise in the chimney, like all good husbands I assured her that it was probably mice in the roof and go back to sleep.

Some 5 – 6 days later with the cold snap upon us we decided to light the wood burner, When lighting we always put in paper and a small amount of sticks to make sure the flue is clear.  The flue was blocked as the smoke poured out and quickly extinguished itself, We have a soot door for cleaning the flue on the outside of the bungalow, so armed with my sweeps brushes decided to check the flue out. The soot door is situated about 600mm above the wood burner. No obstruction was found as I pushed the brush up the flue, therefore the logic being it was between the door and the wood burner itself. Just a rod was used and when a metallic clunk was heard I knew I had reached the wood burner. There appeared to be no blockage in the flue, Back inside to the wood burner itself. I removed the baffle plate to access the flue with a torch peered into the flue, my heart sank, there was a “ dead “ bird blocking the flue with plumage that I recognised as that of a Tawny owl. Armed with my wife’s marigolds I stretched in to drag the body out as I gripped it I felt a sharp pain in my hand, this “ dead “ bird had pecked me and ruined managements marigolds. At this moment the panic set in, if I tried to pull her through this opening, I would be sure to kill her. The only way to get her out was too rip out the burner and flue.

While I’m doing this, now with the help of my daughter and her partner, my wife contacted the owl sanctuary to be told that if we can get to Ipswich with the bird they would try and help.. With the bird still in the pipe, which stopped her flapping about, we raced off to Ipswich, where we were met by Maz.

Within moments the bird was out and being washed to remove the soot, the care and confidence with which the bird was handled was amazing, my be this is where Maz’s name came from. The bird was skinny bearing in mind it had been in there 5 – 6 days, but as luck would have it mice were being thawed as we arrived. Some things we all keep in the fridge just in case !

Don’t try this at home!

It is amazing the guilt we feel for what we did to Fleur, the nearest name my wife could find to flue We are now sporting a brand new bird proof terminal on the chimney and installing owl boxes around the garden so she has some where to live when she returns.

Thank you Maz and no doubt your long suffering husband”

The team nicknamed the Owl Piper, and are pleased to report she is doing well. Due to the length of time she was stuck in the flue, she was very thin and required a special solution to give her an energy boost. Maz did a fantastic job removing the soot from Piper’s feathers, but some had gone in her eyes, so the team have been treating her with special eye drops. These are doing their job and she is looking much better. We hope that Piper will be ready for release over the next week or so, and are very grateful to Mike and his family for providing her with an alternative place to roost!

Piper is receiving treatment for a sore eye, but this is improving every day.

Hospital updates

We’ve had a busy couple of months in the Hospital, so here are some of the birds that we’ve had in towards the end of the year. Check out our social media channels to see further updates.

Bo Jangles the Sparrowhawk

This young female Sparrowhawk was brought in with a bacterial growth in her mouth, She was in poor condition, suggesting that she had been unable to hunt after leaving her natal territory. After a course of treatment, the team decided that she was unlikely to survive if released immediately, so opted to “man” her, then train her to fly and eventually hunt before giving her freedom. Mat took on the challenge and was impressed with her feisty spirit. She has now been “in training” for a couple of months and doing very well, so Mat hopes to test her flying ability outside over the next few weeks. She has been fitted with breakaway equipment, so that if she does decide to fly off, the equipment will drop from her legs after a short time and pose no danger of entanglement.

Mat with Bo Jangles after her “ordeal” of being ringed.

In preparation for her first outdoor flights, Mat asked Dr Hugh Hanmer from the BTO if she could be ringed. Hugh has been supervising the ringing of our Hospital birds by our team, and Susan was fortunate to have the opportunity.

“I’ve ringed a few Sparrowhawks over the years, but it’s a bit different when they’re wearing equipment! We’ve had to make sure that the ring doesn’t interfere with the equipment, and that the equipment doesn’t rub against the ring. She was a very well behaved Sparrowhawk, although did protest vocally at having her wing measured.

Blinky Tawny Owl

Blinky was feeling a bit sorry for himself when he first arrived.

This young Tawny Owl was brought in having been found in a carpark. He had an eye injury and his left wing was also causing some concern. He’d also, somehow, managed to damage most of his tail feathers! Nicknamed Blinky by the journalist who was visiting at the time to do a piece about our work, he has made slow progress. His eye recovered fairly quickly, but his wing took a lot longer to heal itself due to it being soft tissue damage. He has now received a new tail and been moved to a larger aviary so that the team can monitor his flight and fitness in preparation for release.

Marsh Barn Owl

A sore wing for this Barn Owl

This Barn Owl was found unable to fly by a member of the public. There was no damage, so we administered pain relief and kept him in a quiet aviary for him to recover. Thankfully, it seems to have been bruising, as he was soon doing laps of his small aviary. In order to test his flight properly, we moved him into one of our larger aviaries and installed a camera trap to monitor his progress. He did really well, so was ringed before being released in December.


Pumpkin Spice Tawny Owl

This Tawny Owl was found entangled in netting and had sustained a broken toe. We administered pain relief and opted to monitor the healing. This proved successful and after a few weeks the bird was using the foot to pounce on food and carry it off to a higher perch. This bird was released just before Christmas near where he was found.


Barn Owls hack

We’ve had three late Barn Owlets this year, who have been released locally via one of our hack pens. Due to their young age and inexperience, we will continue to supplementary feed them throughout the winter. The farm where they have been released has a number of Barn Owl boxes nearby, and it’s hoped that they will disperse from the hack pen to take up permanent residence as pest control. Indeed, through our monitoring with trail cameras, we know that these birds are capable of hunting, as they frequently return to the empty feeding post with prey items.

Screenshot of one of the released Barn Owls bringing food back to the hack pen.


Tawny Owls hack

Over the autumn period, we had two Tawny Owls brought in, both with severe head trauma as a result of RTA’s. Once they had recovered they were placed in an outdoor aviary so that we could assess their fitness. With them both being young birds (hatched in 2023), we opted to put them into a hack pen together, so that they could build up fitness before release, and hopefully learn how to hunt. They were moved to a hack pen in a suitable location where we know there are plenty of rodents.

Two Tawnies settling in well to life in the woods

Barn Owl break

This Barn Owl came in over the Christmas period with an injured wing. X-rays confirmed a break but after consulting with our vets, we’ve opted to let it self heal. This bird is proving to be a fighter though, and is a bit of an escape artist, having got past the team twice when they opened the rehab cage door to put food in!

And the last bird of the year is a……

Barn Owl

This Barn Owl was found on a local estate in poor condition. They were picked up by our team and found to be starving, likely due to the bad weather preventing successful hunting. We administered a special liquid diet to slowly get them going again. After a few days of care, this Owl is now self feeding and will soon be ready for release.

What a year for learning...

As the year draws to a close, our Education Officer wraps up what has been a very busy year for the team!

Some of our staff with their Sighted Guide certificates.

The start of the year is always a little quiet for education bookings, but a steady stream of out visits to local primary schools and talks to local and not-so-local groups kept us going, alongside our Home Education programme. We had the opportunity to undertake some staff training, with most staff gaining Level 1 Sighted Guide Training from Guide Dogs for the Blind, and all staff completing their First Aid Training by ProTraining.

Susan is a STEM Ambassador, and this gave her the opportunity to reach out to over 500 pupils across the East of England as part of their Science Week activities in March. She helped to judge their “Create-A-Bird” competition, and was impressed by the creative and imaginative ways that the students were inspired by the natural world to create a new type of bird!

Billy Jr also attended the CLOtC conference

Also in March, Susan and Bee attended the Learning Outside the Classroom Conference, hosted by West Midlands Safari Park. The day was full of inspirational talks and workshops relating to LOtC, and offered great networking opportunities with others working in conservation education.












A Royal Visit

April saw Susan, Bee and volunteer Debbie make the trip to Trinity Park for the Suffolk Agricultural Association Suffolk Schools Farm and Country Fair. This year was a bit special, as HRH the Duchess of Edinburgh was visiting the event, and we were honoured to have the opportunity to talk to her about our work.

Once Easter was out of the way, bookings started flooding in for the summer term, not only for in visits but also for events and more talks! Over a 10 day period in June, we had six primary school visits, a local event and a standing room only talk to a local group!

Guided walks continue to be a main element of school visits

At the same time as our peak season for school visits, Susan and Bee were studying online for a Level 3 certificate in Understanding Autism. This will assist with future educational provision as they now have a better understanding of the needs and requirements of individuals with Autism and how we can adapt to support them on a visit.

Our flying display is the highlight of every school visit

Thanks to our new Volunteer Host role, we have been able to attend more local community events to raise awareness about our work and fundraise to support our Raptor Hospital. We attended several events over the summer holidays, including supporting the Family Fun Days run by Suffolk County Council, running free Pellet Detective activities for families. We also supported the Field Studies Council Flatford Mill BioBlitz. Unfortunately, the day was a bit of a wash out and very few visitors made the journey to help record species on the site, but the combined Bat and Owl walk in the evening was well attended (even if we didn’t find any owls!)

A sunny event at Helmingham Hall - not all of our events were so lucky weather wise!

With the arrival of autumn, we hosted our first Careers Event. The day was a success with visitors of all ages having the opportunity to speak to various people from local organisations about their work, and to listen to our staff talk about their own career paths. The take home message was definitely don’t give up, but also don’t be afraid to follow an alternative path, even if it’s just temporary.

Suffolk Wildlife Crime Unit set up a Crime Scene to get people talking

We don’t just work with schools, and this year welcomed Ipswich Guides and most of the Suffolk Squirrels for visits and activities at SOS, as well as visiting Debenham Scouts to share our work.

Suffolk Squirrels took over SOS for the day

We have continued to visit local care homes, giving residents a chance to find out more about our birds, handle some biofacts and share their own stories about owls or birds of prey. We also arranged visits to SOS for two local Stroke groups, who enjoyed seeing our flying display and learning more about their favourite birds.

Towards the end of the year, we had a visit from a group of Vet Nurse students, who were given a special behind the scenes tour of our Raptor Hospital by Dolly, and learnt about training, enrichment and welfare of our captive collection from Izzy. This is something we are passionate about and hope to reach more students, particularly those in the veterinary field, in 2024, to inspire the next generation of conservationists and wildlife vets.

Education Officer Susan says “What a year it’s been! Since starting at SOS in 2020, this year has finally felt a bit more like “normal” times pre-pandemic. I’ve thoroughly enjoyed working with so many schools and groups this year, including some new ones. The kids have been great, and I love inspiring them about the natural world, and seeing the work they do back at school after they visit! We’ve trialled new Home Ed sessions which proved to be very popular and are exploring how these can be adapted for school groups next year, as well as improving our accessibility and inclusivity of all activities we offer. I couldn’t do it without the team though, including the volunteers, who have stepped in to help with some of our larger group visits and events this year!”


Avian trainer, presenter and rehabilitator Izzy says “It has been a delight helping to educate such a diverse range of students and individuals this year. We have had some wonderful school visits – it is so inspiring to see such enthusiastic and conscientious young people – our scientists of the future, engage with our feathered friends and staff alike. It’s been an absolute joy running some of the enrichment workshops and school tours, not to mention a privilege to educate those who visit the centre as individuals, friends, or families every day. I attended my first care home visit this year, it was wonderful being able to bring props and talk to residents, hopefully bringing stories of our animals to life for those who cannot access the centre in person. “

Bird trainer Jade says “I really enjoyed helping with school visits this year, particularly sharing our birds with groups on guided walks. I also helped to run some of our Minibeast sessions, and it was really encouraging to see the kids getting involved and being brave enough to touch the inverts. They were very enthusiastic and asked lots of questions, which showed that they were taking everything in and keen to learn more!”

Centre Manager Maz says “I would like to say, I think Susan and Bethany have done a wonderful job this year along with the whole team including our wonderful volunteers who we could not do without. It has been lovely to see so many schools and groups visit us. The team have received wonderful feedback and to know our work is making an impact is very rewarding for everyone here at SOS.”

We have plenty of plans for 2024, and welcome any feedback from groups, visitors or followers on social media regarding what we offer educationally, so please do get in touch if you have anything to say.

“The children found the guided walk really interesting. The facts were great and they were pitched at the right level for the children. The meerkat talk had lots of information as well and the children enjoyed spending time looking at them. The food chain activity was practical and engaging which helped the children understand a tricky concept.
Thank you for a very engaging and informative visit.”
— Crawford Primary School



24 hours later...

Last week we received a call from a local vets. They had received a Buzzard that was hit by a car and needed a rehabilitation facility for it to go to. We were pleased to step in and arranged for them to drop the bird off.

Upon admission to us, it was evident that the bird had a severe head trauma, with the right eye completely hidden under swelling. The vets had prescribed a course of antibiotics and we applied special drops which help with eye injuries.

Within 24 hours, the right eye was almost back to normal, with only a slight swelling still visible. The bird was very perky and devoured all the food it was presented with! We nicknamed him Mucky due to his ability to get food EVERYWHERE - on his face, feet, wing feathers, tail, and all over the Hospital cage!

A big positive for us was that a few days after it was taken to the vets, the vet nurse student who helped with the initial admission was visiting us as part of their course. We gave them a behind the scenes tour of the hospital and allowed them to peek into the cage containing this Buzzard. They announced “that must be a different bird, the one we had looked like it had lost an eye!” - just goes to show how quickly birds can sometimes recover with the correct treatment!

Unfortunately, the bird had an added complication in that the accident had caused several of his primaries (main flight feathers) to become damaged and break. We tested his ability to get around in one of our outdoor aviaries and he really struggled to get up to the perches, spending most of the day on the ground. Birds of prey will only regrow 2-4 feathers a year, so we didn’t want to have to keep him long term, as he was very keen to go.

The team used a falconry technique called imping to replace the broken feathers with undamaged feathers. These were either moulted by our own birds or removed from hospital birds that have unfortunately passed away. We always try and keep any suitable feathers for just such an occasion.

This process involves cutting the damaged feather just above the broken tip of the shaft, and lining this up with the replacement feather, which is neatly trimmed to fill the gap. A solid rod (usually a thin slither of wood similar to a cocktail stick) is then inserted which sits partially in the old feather and gives something to attach the new feather to. A small amount of adhesive is used to fix the new feather in place.

Usually this process is very straight forward, but the Buzzard managed to dislodge two of the replacement feathers once he was placed into an aviary to test his flight. He will have these replaced again before release.

Chimney Tawny

It’s the time of year when we get a number of calls about Owls falling down or getting stuck in chimneys!

Sooty looking a bit sorry for himself upon arrival

Sooty was found having fallen down a chimney. The finder was able to get him in a box so that he could be brought to us for assessment. He was covered head to toe in black soot, which needed to be gently washed off to avoid causing any issues to his eyes, breathing or digestive systems.

Owls are not waterproof, so bath-time can be a little difficult

Manager Maz was prepared with an apron, but even this wasn’t enough to protect her from getting covered in blackened water as Sooty objected to being bathed. Owls are not waterproof, so it isn’t natural for them to particularly enjoy getting wet, and Sooty definitely didn’t approve!

The Owl doth protest!

Over the course of 24 hours, Sooty received a couple of baths in warm water and mild soap to get rid of as much soot as possible. Each time we allow the Owl to dry off fully to reassess the need for another bath. Once he was mostly Tawny Owl coloured again, he was moved to one of our outdoor aviaries so that we could assess if there were any further complications. Thankfully, he was absolutely fine.

Looking a bit more like a Tawny Owl now.

A tiny amount of soot still on his toes, but this will come off after a couple of days.

The home-owners had installed a mesh cover over their chimney, following our advice, to prevent other wildlife from investigating as a potential roost site, so we arranged for him to be released in the garden where he was found. As soon as he was released, he flew into the trees and started calling, and immediately received a response from a female Tawny Owl, who we’ve all named “Sweep”.

Group volunteers lend a hand

We’ve recently welcomed a couple of groups of volunteers from different businesses, who have come to lend a hand carrying out some tasks for us.

The National Grid came with a team who had travelled from all across the country to spend the day clearing our old Meerkat enclosure of substrate. Despite the overcast weather, the hard labour of shovelling damp sand and wheeling it to be used for ongoing building work meant that many of them were in t-shirts before too long!




A group from Sizewell C chose a cool but sunny day to come and give us some help. Between them they moved two big piles of cut logs to our pond area, ready to be installed as a new pathway at the back of the pond. They also helped to move gravel from our compound to improve the drainage in areas around the centre. Olga said “a big thank you from our team who had an enjoyable day at the Sanctuary last week.”

Without their help, these tasks would have taken our small team a number of days to complete, in between doing their day to day jobs looking after our birds and animals. We’d like to say a MASSIVE thank you to the local groups and businesses who continue to support us throughout the year by donating their time to help us out!

Winter maintenance for nest boxes

With the Barn Owl breeding season coming to an end, our team have been out doing some essential maintenance of their nest boxes across Suffolk.

Jay and Mat recently installed a new box on a wildlife friendly farm near Ipswich. This farm is a new one for our scheme, and already had three old boxes in the fields, and a further four in the outbuildings. But after a few years of neglect, some of the boxes were in need of repair. The guys found a suitable tree in a damp meadow, which is perfect hunting ground for a Barn Owl, and hoisted up a new box to replace the one at the edge of the field that was falling apart (and inhabited by squirrels!)

This farm has a variety of habitats for our native Raptor species, and on every visit the team spot something new! With the landowner, Ben, being very happy to help, we already have a hack pen installed to release birds from our Raptor Hospital should they need it. Providing extra nest boxes will hopefully help them in their rehabilitation journey. We hope to possibly add a couple of boxes for Tawny Owls and Kestrels over the next few months to support the wildlife that calls this place home.

We are incredibly grateful to all the landowners who allow us to monitor nest boxes on their land, and to everyone who has donated to our nest box appeal. If you would like more information about this, please contact us.

New home for Nelson

Nelson our Burrowing Owl has moved to a new home!

Over the summer, Nelson was rehomed to Screech Owl Sanctuary in Cornwall. This follows several months of discussion amongst the team as to the best interests for Nelson.

Burrowing Owls are well known for being social birds, often living in groups of up to 10-15 birds on the open grasslands and semi-deserts of America. Nelson has always enjoyed the company of our staff and volunteers, but when we introduced a female called Thelma, we were disappointed that she was shunned. This can happen when birds are hand reared, as Nelson was, because they don’t understand the intricate social cues from members of their own species.

We were concerned that Nelson would forever be a bit of a loner, and now had a second Burrowing Owl who might get lonely. So when we were approached by Screech to see if we had any small surplus birds, we wondered if a change of scenery might do Nelson some good.

He left us over the summer holidays and made the long journey down to Cornwall. Upon arrival, he was placed in quarantine for a short period, which is standard practice for transferring birds between collections. During this time, the team at Screech got to know his little quirks and began to realise how big a personality he has!

Nelson has now settled in well at Screech and been paired with their female, Athene. They have a new aviary to call home and it is hoped that they will breed in the future.

Nelson has settled in well at his new home in Cornwall

Meanwhile, back at SOS, our own Thelma has found love with new boy Templeton, who arrived from a private breeder. The two hit it off straight away (possibly due to both being quite young) and are often seen perched together in their aviary watching visitors go by. We also hope that next year we might have the pitter patter of little Owly feet.

Thelma and Templeton are getting to know each other





A Tale of two Shorties

At this time of year, there is always a chance that we might receive a call regarding one of our lesser known Owls - the Short-eared Owl. This species migrates from the main breeding grounds in Scandinavia to warmer climes of Southern Europe, often stopping off in the UK along the way. Bird watchers and photographers flock to the coast to catch a glimpse of these birds flying in off the North Sea.

Over the past week, the team have been excited to have two brought in for us to help. Here are their stories.

The first bird was found under a hedge in a field, no-where near a road. It was picked up by a concerned member of the public, who thought it was a Tawny Owl with a broken wing. Mat went out to collect the bird, and peeking into the box was surprised to find two bright yellow eyes peering up at him. Upon arrival at the Raptor Hospital, the team were dismayed to find a severely broken wing, which had broken the skin and caused a lot of bleeding. Unfortunately, in these cases, we must opt for euthanasia as the success rate of an operation to fix the damage is so low, it compromises the welfare of the bird.

A couple of days later, Susan received a message via her partner Hugh (who does our bird ringing) about another Short-eared Owl that had been found in need of help. This one was found late in the evening on a country road and was very wet and soggy, following the damp weather. It was kept overnight by the finder, then transported to Susan and Hugh for onward transfer to the Raptor Hospital. A quick assessment showed that the bird had no injuries, so they were able to ring and take biometrics. This revealed that the bird was a young male, and therefore undertaking his first migration.

Susan took the Owl to the Hospital for a more thorough assessment, and he was given a protein boost before being taken for release. Unfortunately, the blustery conditions meant he was very reluctant to leave the safety of the box, and after trying several sites with no success, he was returned to the Raptor Hospital for an overnight stay.

The following morning was much calmer, so the team took him to a local site. He was still reluctant to leave, but once tipped gently out of the box, he gathered his bearings and flew off strongly. Everyone marvelled at how huge they appear in flight, yet in the hand they are not much bigger than our Long-eared Owl.

We wish this Owl happy and safe travels and hope that he might be found sometime in the future to reveal where he gets to.

Flood closes SOS for two days!

As we’re sure many will have seen, last Friday Storm Babet arrived in the UK and Mid Suffolk in particular was hit by torrential rain. We expected the day to be wet, but no-one was prepared for the conditions that led to us having to prioritise the safety of our birds, animals and staff!

Our main entrance pathway under a couple of inches of water!

After a night of heavy rain, our staff arrived on site to find our main entrance pathway flooded and water running down the inside wall of the shop. The decision was made to close for the day, as the rain were set to continue until late afternoon. While calls were made to the pre-booked school group to cancel their visit, the team quickly worked their way around the aviaries and enclosures to check on the birds and animals. Most were being very sensible and hiding in their safe, dry boxes, but a few decided that it was a good opportunity to wash away the summer dust!

Rocky enjoyed the shower

Unfortunately, most of the aviaries at SOS2 were already under a couple of inches of water. For our Snowy Owls, who spend most of their time on the ground, this meant that they were severely waterlogged and had to be rescued and rehoused in our dry off-show aviaries until the waters subsided.

Loki the Snowy “duck”

Our Raptor Hospital was also impacted by the flood, with the internal access pathway to the outdoor aviaries over boot height in places! Thankfully, most of our patients were nice and dry in their boxes, and only a couple needed to be brought indoors to dry off in the Intensive Care Ward.

When keeper Luke checked on the Meerkats in the morning, only 9 appeared from their heated Kastle! After a lot of searching, a rather soggy Meerkat appeared from the tunnels. The decision was made to give them access to the indoor encounter area and some heat lamps were installed to help them dry off and warm up.

Shut the door! Our Meerkats definitely didn’t approve of the weather!

With reports coming in that local roads were flooding, and not wanting to find themselves stranded, staff and volunteers prepared to give the birds a brunch feed round instead of the usual late afternoon feed. Everyone got home safe, but many had to take detours to avoid flooded roads.

Wellies required!

On Saturday, when the team arrived to find the main entrance pathway still underwater, and most of the other footpaths were unpassable without wellies, we opted to remain closed. There was debris to clear up and most of the aviaries were still underwater. The Flying Ground was also very waterlogged so we would have been unable to get birds out to fly.

We’re sure floating picnics could catch on!

Thankfully, the rain had stopped late on Friday, and Saturday was mostly dry, so we hoped that the waters would recede. Sunday dawned bright and sunny, and we decided to open. Our weekend volunteers did a sterling job of sweeping clear the pathways and putting out the Riddle Gravestones ready for the Halloween Trail for visitors to start. They then set to work digging extra drainage holes in and around some of the worse-affected aviaries.

With half term now upon us, the whole team will be working to ensure that visitors have an enjoyable visit, but some of our birds may not be on show this week while we monitor the conditions in their usual aviaries. We are very thankful that everyone is accounted for and safe.

Our thoughts are with everyone who has been impacted by the flooding locally and further afield, and we are very grateful for your support at this time.

SOS hosts first Careers Event

We recently hosted our first Careers Event. The day featured talks by our own staff on their own career pathways to Suffolk Owl Sanctuary, as well as the opportunity for visitors to chat with some of our contacts who we invited. They included an artist, farmer, conservation organisation and the police.

Chris from the BTO Youth Team, listening to the talks

The day was based at SOS2, our educational building. The stage area was set out with comfy seating, while tables were set up for the various stalls. Outside, Suffolk Police set up a crime scene featuring real animal carcasses (roadkill), which certainly drew in the crowds.

Sophie from Suffolk Rural and Wildlife Crime Unit

As the event was open to all visitors and didn’t require pre-booking, we’re not sure exactly how many additional visitors we had on the day. However, as it had been advertised predominantly to secondary school aged children, the number of teenagers present was certainly higher than an average weekend day, so we can conclude that it was a welcome boost to our visitor number on the day.

Jess brought along a new piece of art for visitors to watch her working on

Those who chatted to our teams were asking about what qualifications, skills and experience is needed to get into the industry. From the talks, they learnt that resilience is critical, as the field is incredibly competitive, with sometimes hundreds of applicants for one job. Another common theme that came out was that it’s ok to divert from your original plan, with many of our staff taking up alternative work, which maybe opened other pathways. Prior to working in their current roles, our staff have worked in retail, cleaning, carpentry, teaching, landscaping, pest control, restaurants, leisure and the armed forces, all of which gave them a variety of skills and experiences which make them valuable members of the team.

Dolly giving her career pathway talk

Following feedback from visitors and stall holders, we hope to run another careers event in the spring, so watch this space for more details!

Special thanks to:

Chris from the British Trust for Ornithology

Jess from Jess Myers Art

Sam from Broughton Hall Farm

Brian and Sophie from Suffolk Rural and Wildlife Crime Unit

Dolly, Nick, Izzy, Susan and Rob who represented SOS and gave talks.

Summer of work with ESV projects

Towards the end of the summer we welcomed several groups of Employer Supported Volunteers from local companies. Each team was tasked with helping us out with various big tasks that had been saved for such occasions, and they all worked very hard!

Here’s a run through of what they got up to!


Willis group came in and were set the challenge to remove our Maze. Working alongside our staff, the group worked incredibly hard to clear the brush as it was cut!

SUEZ group came on two dates, with one group helping to tidy and paint the front of our Owlbarn Offices. The second group were put to work in our Woodland Walk, helping to clear the area ready for us to rebuild the old Squirrel enclosures.

CEVA logistics brought a big team, who were able to give a fresh lick of paint to our Feed Room and the visitor side of our Hospital Aviaries.

Painting jobs may not sound like an important task, but it is important to maintain all of our areas so that they are weatherproof and easy to keep clean, both for the hygiene of our facilities and so that it looks good for visitors.



Volunteer Coordinator Beckie said “We are so grateful to all of our ESV groups who have taken the time to support us this year. With their help, we have managed to start and finish some big jobs which would have taken our small team many weeks to complete.”

Bulldog the Red Kite

We are seeing an increasing number of Red Kites in the local area, and as such, we must be prepared to help them should they get into difficulty.

This Red Kite was brought in to us with a wing injury. However, upon arrival the team were shocked to see that the beak was deformed, earning him the nickname of Bulldog. We were worried that the bird might be struggling to survive, so once we established that there were no breaks, the bird was put in one of our larger outdoor aviaries so we could monitor.

Surprisingly, he was in good condition and managed to eat the food we offered. To test his survival skills, after a week with us, the team presented him with a whole rabbit carcass. This is more like what Red Kites would typically eat in the wild, as they are predominantly scavengers and often scout the roads for roadkill. He devoured the rabbit, showing that his deformed beak was not a hinderance, and suggesting that is was likely an injury he’d had for a while.

We were still concerned about his chanced of surviving after release, so asked two independent vets, including avian specialist Dr Elliott Simpson-Brown MRCVS for their opinions. Both agreed that the beak was likely an injury sustained shortly after hatching, and that it wouldn’t have any impact on it’s long term survival.

With the wing injury now healed and given the go ahead for release, we arranged for Dr Hugh Hanmer from the BTO to ring this bird before he was released. By looking at the condition and pattern of the feathers, we discovered that this bird was at least 2 years old, but we suspect he was significantly older.

A few days later, Mat and Jade transported this bird back to near where he was found for release. As you can see, he was keen to go and flew off strongly.

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Reg the Tawny Owl

We are always sharing stories about unfortunate birds that are brought into our Raptor Hospital following collisions with vehicles on our roads. This recent case though has hit the headlines!


A family on holiday in the area were driving home late one evening and saw a bird in the road. They slowed down to avoid it but didn’t see where the bird went and assumed that it must have flown to the side at the last minute, as there was nothing in the road when they checked the mirrors.

The next morning, when they went out to the car, there was the unfortunate Tawny Owl with his head jammed behind the number plate! He’d been hanging there all night, and for the remainder of their journey the previous night!

Stuck fast!

The family called us and we were able to give advice on how to carefully extract the bird and bring it to us. Upon arrival, the team were surprised to find the adult bird in very good condition. He was a healthy weight and in excellent condition, apart from a rather sore head. Thankfully, it appear that the bird hadn’t struggled too much as there was no damage to his feathers and apart from a gash across his face, there were no other injuries.

One very lucky owl!

We immediately administered pain relief and some critical care solution to help with the birds recovery. After a couple of days he was able to eat small amounts of food and the swelling had subsided. Once he was able to eat unaided we moved him to one of our outdoor aviaries so that we could monitor his flight. Everything is looking promising so we’re hoping to release him in the area where the family saw him in the road, with instructions to stay away from roads in future!

Looking good in the outdoor aviary.

It’s not our usual policy to post hard-hitting images like the first one above on our social media, but on this occasion we did. As a result of this, the following day we had the BBC on the phone asking for more details! Falconer Dolly spoke to them, which was included on various news programmes. The story has also been picked up by local and national press!

Following multiple name suggestions via the BBC post, we’ve nicknamed this Tawny Owl Reg (thanks partly to the BBC for changing the wording to licence plate, which resulted in lots of comments about the use of English across the pond!)